Read the Book page
Published · Last updated
The Book page scores your office's book out of 100 for each year and shows the factors and the typed figures behind that score.
2 minutes · Owner, or anyone given Book of Business
The factors sit in four areas, weakest first.
Your customers, from the numbers you type each month:
- Customer retention: the change in households this year.
- Policy retention: the change in policies in force.
- Book premium trend and Multi-line rate.
The other three areas:
- Your team: policies and premium written, business quality and team capacity.
- Your growth: net policy gains, premium per household and Life Policy Credits.
- Your leads: lead efficiency and cost per household.
Below the score, Your book holds what you typed. HOUSEHOLDS, POLICIES IN FORCE and BOOK PREMIUM show the latest month entered, its change month over month and year to date, and a line for the year.
To fill in those numbers, see Record the office's monthly numbers.
Frequently Asked Questions
Do my goals change the score?
No. Goal pace is shown in the table, but it carries no points.
Why does a factor say not scored?
There is nothing to measure yet, such as no book figures typed for the year. A factor with nothing to measure is left out of the score, never counted as zero.
We do not track households. Can I hide that part?
Yes. Until a month is typed, Your book shows Add your book figures with Not interested — hide this section. The score stays.