Get help
Published · Last updated
Help in the menu opens this help center. Search it, or send the Producify team a bug report, an idea or a question from Need a hand?.
2 minutes · Everyone
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Open Help from the menu.
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Under Need a hand?, press Contact support, Report a bug or Request a feature.
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Check What can we help with? and change it if you need to.
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Check the address under Your Email. We reply there.
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Write what you need under Description.
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Press Submit.
- A ticket number shows in place of the form. We typically respond within 24 hours, by email.
- For a bug, pick a Priority and attach one picture of the screen under Attachment (optional), up to 10 MB.
- While an owner's setup is unfinished, Finish setup sits at the top of the help center. Press it to bring the setup checklist back on Home.
- An owner can delete the office's data right away from Settings. Anyone else asks here: see Delete an office or your account.
Tip. A good bug report says the page you were on, what you pressed, and what you expected to happen.
Frequently Asked Questions
Can a Basic member send a message?
Yes. Help is on everyone's menu, and the form is the same for everyone.
How do I ask for a change to a commission plan?
Not here. The owner asks from the Payouts tab in Settings: see Ask us to build or change a plan.